Gala Networks Europe

Gala Networks Europe is a leading publisher of free-to-play massively multiplayer online games. As a company that is expanding successfully in Europe, we are constantly looking for talented individuals to be part of our dynamic team. We look for skilled individuals who are passionate about games and who thrive while working within a fast-paced multi-national environment. If this sounds like you then we would love to hear from you.

We offer permanent full time positions with competitive salary, a rewarding bonus structure, Health and Dental coverage, along with other various excellent benefits.

If you are interested in applying for any of our advertised positions, please send your CV, along with a Cover Letter stating your motivation for applying for the position plus your salary expectations and your availability to jobs@gpotato.eu.

Subject

Italian Game Master

16/12/2009

Job Title: Italian Game Master (Customer Support for Online Games)

Department: Online Games Support Division

Report to: Producer

Language: Native Italian

Overview

Do you have a passion for games? Experience in Customer Support? Gala Networks Europe is a leading Free to Play online games publisher. Within our fast-paced and dynamic workplace you will be both challenged and rewarded. We look for talented team players with diverse backgrounds and a drive for success! Please visit our website at www.gpotato.eu

Description:

As a Game Master within Gala Networks Europe you will be required to fulfill a multitude of roles: Customer Service Representative, Community Representative, Bug Tester, Translator and Event Planer in one. The working hours are from 9am to 6pm. If you look for a challenge and opportunity to grow within one of the fastest growing Free to Play game publishers, apply today. Do not miss this opportunity.

Quick description of the position:

• Providing excellent email-support to ensure customer satisfaction

• Collect, investigate and document data regarding in-game issues, exploits and bugs

• Organize, communicate and execute events for the community

• Provide technical email-support to our customers

• Community Management, e.g. reading and responding to postings in the forum, collect feedback and working together with fan sites, support users in-game

• Translation of in-game text and website content

• Improving your skill, showing initiative, working towards advancing in the company

Position Requirements:

• Native in Italian and fluent English with excellent communication skills

• Experience in Customer Support, Community Management or Game Mastering

• A passion for games and in particular MMORPGs

• Team-oriented work attitude with an ability to work independently

• Strong self-motivation and high level of commitment

• Good organizational and time management skills

• Commitment to superior customer satisfaction

• General familiarity with internet based applications and text processing

This is a full-time position and we offer a highly competitive compensation, including a good bonus system, VHI Health and Dental Coverage. Qualified candidates, please send your cover letter and resume in MS Word format to: jobs@gpotato.eu

Gala Networks Europe Limited is an Equal Opportunity Employer

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